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Canadian Efforts to Educate
Consumers About Food Safety
By Diane Wetherall
Agri-Food Network
Agri-Food Network Mandate "to improve consumer
confidence
that the partners of the agri-food system use their
professional competence to produce and distribute an abundant,
safe food supply in an environmentally responsible manner."
Thank you very much for the opportunity to be a part of
your conference. I’m particularly pleased as this is my first chance to
the speak to a U.S. organization about the mandate of our Network. I’d
like to outline how the Agri-Food Network was created, plot the
development of our initiatives against our original operating plan and
then give you an idea of the future priorities of the Agri-Food Network.
The idea of establishing the Agri-Food Network
originated from two observations: that consumers were losing their
understanding of the system that brings food to their tables and that
organizations had to concentrate more on marketing their specific products
and services, leaving fewer resources for public awareness promotion.
Organizations interested in developing public awareness about the
agriculture and food system, more than ever, needed to work together in
order to maximize the effectiveness of their efforts.
An "Image of Agriculture" conference was
convened in July of 1990 to discuss these ideas. An adhoc committee was
appointed to develop a proposal to address these issues. This committee
commissioned a research study that analyzed the current level of consumer
understanding of the agriculture and food system and identified areas of
major public concern.
As you can probably imagine, the results indicated that
the consumer image of the industry was limited, and out-dated, and broad
concerns about food safety, farm chemicals, pollution, environment, and
animal welfare came to the forefront. Another finding related to the
conflicting messages that consumers receive from the industry: advertising
versus basic information, organic versus inorganic, economic importance
versus government lobbying for increased support, headlines versus facts,
etc.
The researchers concluded that a strong, coordinated
commitment to enhancing the image of the agriculture and food sector was
required and recommended the establishment of the Agri-Food Network. When
the participants of the original conference reassembled in March of 1991,
the creation of the Agri-Food Network was endorsed. The key elements of
how the Network should be structured, as well as a base set of objectives
were included in this endorsement.
Key Elements of Structure
· Broad agriculture and food industry representation
on Operating Committee
· Opportunity to share information on all issues
relating to the mandate
· Central coordination of communication strategies
· Common goals defined for public awareness
initiatives from industry
· Theme and common logo developed
· Fact based messages delivered by credible
spokespeople
· All questions answered directly
Objectives
· To increase public awareness and knowledge of the
agri-food sector
and the roles of key stakeholders.
· To update, clarify and enhance public perceptions
of the agri-food sector.
· To strengthen the network of stakeholders to
enhance communications among key interest groups and with the public.
· To provide a forum for discussion of issues
affecting the image of agriculture and food.
Backed by a group of individuals dedicated to the
mandate, which became our Operating Committee, and a core group of
financial sponsors, the Agri-Food Network was formally launched in
November of 1991. Within several months, the Executive Director, half-time
secretarial support and office space were added to the list of assets and
the work of implementing the specific projects recommended by the
consultants began.
One by one these recommendations have been addressed
and either achieved, deferred to another organization, or rejected.
Occasionally we have veered away from the path to take advantage of an
opportunity; but by and large, we have stuck to the course set for us
three years ago. Let’s take a look.
Three-Year Implementation Strategy: Accomplished As
Recommended
· Public Information Kits About Agriculture and Food
· Unifying Theme and Logo
· Annual Conference
· Contact Directory
· Newsletter
· Speakers’ Bureau
· "Food Report"
· Skills Workshops
Contact Directory to Ontario’s Agri-Food Industry
·Annual listing of over 500 organizations, corporations and
government branches within the agri-food industry
·Addresses, telephone and fax numbers, contacts, and mandate for
each listing
· Standard listing complimentary
· Educational resource catalogue, Industry factsheet series, and
1-800# Directory
· Complimentary distribution to members, media and elected
government officials
· Available June 1995 @ $24.95 per copy
Partners
· Quarterly newsletter which addresses current issues affecting
the image of agriculture and food
· Information about Agri-Food Network activities and opportunities
· Information about consumer awareness activities and cooperative
ventures from various sectors of the industry.
· Provide education about consumer issues
· Available to subscribers, members, media and elected government
officials
Speakers’ Bureau
· Comprehensive list of knowledgable and articulate spokespeople
representative of the entire agriculture and food industry
· Published in brochure format and promoted to service clubs,
professional associations, educators etc., particularly in urban areas
· 100 speakers listed in 1995-96 edition
· 5000 complimentary copies distributed in 1994
Ontario Food Fare
· Quarterly tabloid food report distributed through the Toronto
Star’s Starweek TV Guide to readership of over one million
· Farm, processing, retailing practices, current food and
nutrition issues, recipes, entertainment ideas, seasonal produce
guides, and quick facts and figures
· Fast paced, colourful, entertaining and educational
· Funded by Ontario Ministry of Agriculture, Food and Rural
Affairs with Network
Workshops
· 1994 Topics
· Using Consumer Research Strategically
· Issues Management
· Media and Presentation Skills
· Risk Communications
· Being Interviewed
· Speaking in Front of an Audience
· Writing for the Public
· 1995 Topics
· Making Volunteers Part of Your Team
· Writing Effective Proposals
· Writing For the Public
· Issues Management - Biotechnology
· Negotiating Skills
· Writing Adult Educational Materials
· Biotechnology and our Food Supply for Health Professionals
Three-Year Implementation Strategy: Accomplished with Modification
· Crisis management protocol
· Policy development seminars
· Three-part video program
· Elected government official bulletins
Three-Year Implementation Strategy: Have Not Accomplished
· Elected government official information day
· Feature articles/column
· Open houses/vacations/video tours
· Mobilization planning guide
Other Accomplishments
· Information referral service
· 400 annual inquiries and growing
· Food Safety Supplement for June 1994 Canadian Living magazine
· Joint industry initiative to address common food safety issues:
pesticides and animal medications; additives; food handling in the home;
and inspection and regulation
· Electronic access
· Trade show attendance
Under Development
·Taste of Ontario Cookbook
· Use recipies as base for building agri-food awareness
· Taste of Ontario agri-tourism/foodservice program
· Promoting restaurants committed to high quality Ontario product
· Food safety education program
· Small business entrepreneurs selling food to the
public
· Consumer trade show focus
· Getting out to centres which attract urban
consumers
· Ontario Food Guide to Healthy Eating
· Use Food Guide as a base to promote Ontario food
products
· Canadian Living "Excellence" series
· Series of one page advertorials on Food safety;
Contributions of the Industry; Food Biotechnology and Healthy Eating in
1995 issues
Operating Committee
What makes us different, and effective, is our
Operating Committee. Each sector of the industry is represented by
individuals keenly interested in public education and in working
cooperatively.
Operating Committee Representation includes the
following organizations:
· Agricultural Groups Concerned About Resources
and the Environment (AGCare)
· Consumers’ Association of Canada
· Ontario Agricultural Commodity Council
· Ontario Food Processors’ Association
· Canadian Federation of Independent Grocers
· Canadian Seed Trade Association
· Crop Protection Institute
· George Morris Centre
· Ontario Farm Animal Council
· Ontario Restaurant Association
· Ontario Agri-Food Education Inc.
· Nestlé Canada, Inc.
· Ontario Supply Managed Commodities
· Wine Council of Ontario
· Agriculture and Agri-Food Canada
· Ontario Ministry of Agriculture, Food and Rural
Affairs
Sponsors
Equally important, particularly in our first years, are
our sponsors. At present, we have 40 corporate sponsors and 30 individual
members. The University of Guelph administers a charitable trust fund
which acts as our operating fund. This provides us with greater
flexibility as organization have the choice of contributing to a specific
project and becoming a partner, or receiving a charitable tax receipt.
In our first two fiscal years, our revenue was equally
split between industry support and federal and provincial project grants.
When our fiscal year end arrives April 30, 1995, we hope to report that 25
percent of our revenue was generated through our own services. We are
planning to increase this percentage for 1995-96 significantly. Fixed
operating costs run approximately $100,000 per year. The Agri-Food Network
is committed to the generation of operating revenue from our services and
offering memberships that return some tangible benefits on their
investment in us.
Our Strengths
With few exceptions, the Agri-Food Network accomplished
what was asked and has successfully launched the program. In meeting each
task, we have been able to build a number of organizational strengths:
· Quality and breadth of industry representation
on the Operating Committee
· Agri-food industry cross-section in sponsor and
member base
· Wide appeal of projects offers industry-wide
networking opportunities
· Informal structure provides much flexibility and
cost-effectiveness
· Emphasis on project partnerships
· Educational training opportunities for agri-food
industry representatives
· Information resource for public and industry
What we have accomplished represents only a fraction of
what can and needs to be done. What’s ahead? Our Operational Plan will
be presented at the Annual Meeting in June, and will contain several
elements.
· Fiscal Responsibility
Like all other not for profit and charitable
organizations, developing and maintaining an adequate funding base is
a challenge. The Network will become a little more enterprising in
securing revenue sources to offset some of our fixed operating costs
and increase our ability to generate our own income.
· Sponsor/Member Service
The Agri-Food Network serves approximately 75
corporations, boards, associations and individuals who have supported
the Agri-Food Network mandate by their financial contributions. The
Network must ensure that their objectives are met through our
initiatives.
· Higher public profile
Initially, the Network needed to build credibility
within the industry, and considerable effort has been made in that
area. This emphasis will continue, through sponsor/member services,
however, our main focus must become the general public and gaining a
higher profile in urban centres.
· Build on partnerships
The Network has proven that significant
achievements can be made when many groups contribute, even if the
individual contributions are small. There are many projects where the
Network can partner with others, or facilitate the development of
other communications partnerships. The Network welcomes all project
ideas and proposals.
Whatever our initiatives, the Agri-Food Network will
continue the direct, honest and sincere approach we have developed in our
communications and trust consumers to make educated decisions based on
fact and science based information. I have been able to offer only a very
brief overview of our organization. Should anyone wish to be included on
our mailing list, or meet with us while visiting Ontario, contact me at
Agri-Food Network, Research Park Centre, Suite 103, University of Guelph
Research Park, 150 Research Lane, Guelph, Ontario N1G 2W1. Phone:
519-767-5008 Fax: 519-837-8721
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